Patient Resources
Everything you need to know before your first visit.
Request an Appointment
Submit a request and our team will call you within 1 business day.
Patient Portal
Access your records, messages, and appointment history.
Submit a Referral
Refer a client for therapy, case management, or DUI services.
We Make Access Easy
G&A Counseling accepts Medicaid and most major Kentucky insurance plans. We believe insurance should never be a barrier to care, and that's why we work with the most widely used plans in Madison County.
Accepted Insurance Plans
Most Medicaid members have no out-of-pocket cost for services.
Not sure if we accept your plan? Call us at (502) 783-7573 and we'll verify your coverage before your first visit.
What to Expect
We know the first visit can feel overwhelming. Here's what to expect so you can walk in feeling prepared and confident.
Schedule Your Appointment
Book online through our patient portal, call us at (502) 783-7573, or have your provider submit a referral. We'll match you with the right therapist or case manager for your needs.
Complete Intake Paperwork
Before your first session, you'll complete intake forms that help your provider understand your history, needs, and goals. These can be completed online or at the office.
Your First Session
Your first appointment is a chance to get to know your provider. You'll discuss what brought you in, set goals, and start building a treatment plan together. There's no pressure, just an open, judgment-free conversation.
Ongoing Care
After your first session, you and your provider will set a schedule that works for you, whether that's weekly, bi-weekly, or as needed. Sessions are available in-person or via telehealth.
What to Bring to Your First Visit
- Photo ID (driver's license, state ID, or passport)
- Insurance card (Medicaid or private insurance)
- List of current medications
- Any referral paperwork from your doctor or provider
- An open mind (that's it!)
Frequently Asked Questions
Do I need a referral?
No referral is required for most services. You can self-refer by booking online or calling our office. However, some insurance plans may require prior authorization, and we'll help you verify this.
Do you offer telehealth?
Yes! Many of our sessions are delivered via telehealth. When booking, simply indicate your preference for a virtual visit.
How long are sessions?
Initial intake sessions are typically 60 minutes. Follow-up therapy sessions are usually 45–60 minutes. Medication management appointments vary.
Do you see children?
Yes. We provide therapy, case management, and school-based services for children and adolescents across Madison County.
What if I need to cancel?
We ask for at least 24 hours' notice for cancellations. You can cancel or reschedule through the patient portal or by calling our office.